At Real Knockout (RKO), we are committed to providing you with high-performance activewear that meets your expectations. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure your complete satisfaction.
Returns:
- Eligibility:
- Items must be returned within 7 days of receiving the product.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Products purchased on sale or during special promotions are non-returnable.
- Return Process:
- To initiate a return, please contact our customer service team at rkoactivewear@gmail.com with your order details and reason for the return.
- Upon approval, we will provide instructions for shipping the item back to us.
- Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
- Refund:
- Once we receive and inspect your returned item, a refund will be issued to your original payment method within 7-10 business days.
- Shipping fees are non-refundable.
Exchanges:
- Eligibility:
- Exchanges can be made for the same product in a different size or color, subject to availability.
- The item must meet the same conditions as returns (unworn, unwashed, original condition).
- Exchange Process:
- Contact our customer service team to request an exchange.
- Once the exchange is approved, you will need to send the item back following the instructions provided.
- We will ship the replacement item to you free of charge.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please notify us within 48 hours of receiving your order. We will arrange for a replacement or refund, including the return shipping cost.
For any further inquiries, please contact us at rkoactivewear@gmail.com
We appreciate your support and understanding. At RKO, your satisfaction is our priority!